Privacy Policy

Introduction

This Privacy Policy describes how Customation A.I. ("we," "us," or "our"), a company registered in Estonia and primarily serving customers in the Netherlands, collects, uses, and shares your personal information when you use our website, products, and services. We are committed to protecting your privacy and ensuring you understand how your information is handled.

As a company based in Estonia but operating primarily in the Netherlands, we comply with both Estonian and Dutch data protection laws, as well as the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Business information (company name, job title)
• Account credentials
• Communication preferences
• Feedback and correspondence

Usage Information

We automatically collect information about how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent)
• Location information
• Log data

How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our services
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve user experience
• Protecting against fraud and unauthorized access
• Complying with legal obligations under Estonian and Dutch law

Information Sharing

We may share your information with:

• Service providers who assist in operating our business
• Business partners (with your consent)
• Law enforcement or regulatory authorities when required
• Professional advisors (lawyers, accountants, auditors)

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights

Under both Estonian and EU data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent
• Request data portability
• Lodge a complaint with the Estonian Data Protection Inspectorate (AKI) or Dutch Data Protection Authority (AP)

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

Customation A.I.
Sepapaja 6
15551 Tallinn
Estonia
Email: privacy@customation.ai
Netherlands Office (for Dutch customers):
Herengracht 420
1017 BZ Amsterdam
The Netherlands
Phone: +31 (0)20 123 4567